Technical Writer

Working Model: Hybrid Working or Remote

Employment Status: Full-time, Permanent

Working hours: Monday to Friday

Office Location: Sofia, Bulgaria or the UK 

Picture yourself at the cutting edge of payments innovation, where each project has the potential to transform the industry. We’re on a dynamic path to redefine what’s possible, with a powerful portfolio that’s set to surpass the competition and position us as a global leader. This is your chance to join us at a pivotal moment in our journey—where your work can make an extraordinary impact.

If you've ever dreamed of being part of something remarkable from the beginning, this is your opportunity. As we grow, your role will shape the future, impact customers worldwide, and drive us toward becoming a game-changer in payments. Join us, and let’s create something truly groundbreaking together.

In this role you will add value to PXP by:                                             

We are looking for a highly skilled Technical Writer to join our team and produce clear, precise, and user-friendly documentation. As a Technical Author, you will play a key role in creating comprehensive content, including integration guides, API documentation, and workflow instructions, that empower developers and users to successfully implement and use our products.

A typical week as a Technical Writer might involve:              

• Develop detailed technical documents, user guides, integration manuals, and troubleshooting content that simplify complex concepts for our users.
• Work closely with product managers, developers, and engineering teams to understand new features, updates, and changes, ensuring accurate and up-to-date documentation.
• Translate intricate technical specifications into clear, well-structured guides that address the needs of developers, engineers, and technical users.
• Maintain consistency in tone, style, and structure across all documentation, adhering to company guidelines and best practices.
• Continuously improve and update existing documentation to reflect product changes, bug fixes, and new releases.
• Gather input from subject matter experts and perform necessary testing to ensure that all documentation is accurate, functional, and easy to follow.
• Provide documentation that empowers users to troubleshoot issues independently, enhancing the customer experience and reducing support inquiries.

 We are looking for someone who:

• Minimum 2+ years of experience as a Technical Author, Technical Writer, or similar role, with a focus on writing integration and API documentation for web technologies.
• Excellent written communication skills with a strong ability to explain complex technical topics in a simple, engaging manner.
• Understanding of web development, API integrations, software architecture, and the ability to quickly grasp new technologies.
• Experience with documentation platforms and tools.
• A keen eye for detail, ensuring that all documentation is precise, accurate, and follows established standards.
• Ability to work effectively with cross-functional teams, gathering information, feedback, and ensuring accuracy.

 We would love someone to have any of the following:

• Familiarity with programming languages or experience working with web technologies and frameworks.
• Experience using version control tools like Git to manage documentation changes.
• Experience working in Agile environments and contributing to documentation for ongoing releases and sprints.

What we can offer you:

You will be joining us at a pivotal moment, where your contributions will directly shape our growth and future success, setting you on the ground floor of something extraordinary.

At PXP, we don’t just offer a job—we offer an opportunity to build something extraordinary. You’ll work on transformative projects, collaborate with passionate colleagues, and see the tangible impact of your efforts on our journey to becoming a global payments leader.

• Growth Opportunities: Be part of a company with an ambitious vision, where your role evolves as the company grows.
• Cutting-Edge Environment: Work with the latest tools and technologies to drive innovation in the payments industry.
• Collaborative Culture: Join a supportive team that values creativity, collaboration, and shared success.
• Flexibility: Benefit from hybrid or remote working options that allow you to balance professional and personal priorities, depending on your location.
• Competitive Package: Enjoy a competitive salary, performance bonuses, and a range of benefits tailored to your location.
• Impactful Work: Play a critical role in shaping the future of payments and making a difference for customers worldwide.

About us

PXP is a well-established and respected name within the card payment industry. 

We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space. 

Our people are employed across our regional offices located in the UK, Austria, Bulgaria, India and the US.

PXP are a leading payment provider with a reputation of a reliable payment and acquiring platform as well as offering operational excellence and best in class service for all of our clients.

Take your career to the next level and join us as we redefine the payments industry. With our CARE values at the core of everything we do, let’s innovate together. 

CARE: Customer at our Core, Accountability, Respect, and Excellence.

These principles guide everything we do, from how we interact with our customers to how we support one another as a team.