Customer Onboarding Associate

Working Model: Hybrid Working

Employment status: Full-time, Permanent.

Working hours: Monday to Friday, 9:00am – 5:00pm.

Office Location: Stanstead Abbotts, UK.

In this role you will add value to PXP by:

Supporting the configuration of all PXP customer processing systems and supporting the progress and 

completion of projects which are undertaken and handled by the onboarding team.

A typical week as an Customer Onboarding Associate might involve:

• Supporting configurations for customer integrations/installations, or enhancements along with any other project-related tasks    
• Establishing customer communication contacts and carry out regular and professional updates,  delivered via telephone & email.    
• Efficiently gathering required information from merchant/business, partners/acquirers etc., to ensure that we as a business, complete projects to the highest standard, within the given timescales.    
• Ensuring that relevant information is correctly stored and regularly updated, in line with departmental processes.    
• Being highly responsive and proactive to emails and queries the onboarding team receive via email or phone.    
• Maintaining systems with required information on orders/ projects to be handed-over to the Support team, ensuring they are well-equipped to support the customer going forwards.    
• Collaborating with other internal and external departments/teams to ensure a quick and smooth onboarding.    
• Performing investigations to diagnose and resolve issues in quick time.    
• Facilitating client introductions to discuss onboarding plans.    
• Daily project reviewing and follow up.    

We are looking for someone who has:

• Proficient Microsoft Windows/ Office knowledge.    
• Professional and confident verbal and written communication.    
• The ability to work efficiently and confidently with other departments within the business, in order to obtain and gather relevant information.    
• Demonstratable professional interpersonal skills.    
• Demonstratable Excellent Customer Service Skills.    
• The ability to help and motivate team-members, to ensure delivery of outstanding customer service.    

We would love someone to have any of the following:

• Previous configuration, onboarding or customer success experience.    

What we can offer you:

• Attractive package and other employee benefits such as:
  • Hybrid Working.
  • 25 days holiday (excluding public holidays).
  • Free onsite parking.
  • Health Cash Plan
  • Private Healthcare, after 2 years’ service.
  • Life Assurance.
• Offices close to transport links.
• Small and friendly team.
• Group Bonus Scheme.
• A diversified range of activities in an international environment.
• To be a part of a supportive and dynamic team with ambitious, yet realistic objectives for the future.
• An open communication culture.

About us

PXP Financial is a well-established and respected name within the card payment industry.

We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space.

170+ people are employed across our regional offices located in the UK, Austria, Bulgaria, India and the US.

PXP are a leading payment provider with a reputation of a reliable payment and acquiring platform as well as offering operational excellence and best in class service for all of our clients.

We strongly believe these are fundamental values which contribute to our customers success because for our clients, regardless of sector, taking payment is one of the most important parts of their business.

The UK office is open daily, has free onsite parking, and is ideally placed within a 5 minute walk from the train station located in a small and friendly village.

We listened to our employees and now offer a fantastic hybrid working option, with a minimum two days in the office and optional 3 days home working.