CRM Product Manager

Job Title: CRM Product Manager

Working Model: Hybrid Working or Remote Working

Employment Status: Full-time, Permanent

Working Hours: Monday to Friday

Office Location: Gibraltar, Sofia (Bulgaria) or Stansted Abbotts (England)

Picture yourself at the cutting edge of payments innovation, where each project has the potential to transform the industry. We’re on a dynamic path to redefine what’s possible, with a powerful portfolio that’s set to surpass the competition and position us as a global leader. This is your chance to join us at a pivotal moment in our journey—where your work can make an extraordinary impact.

If you've ever dreamed of being part of something remarkable from the beginning, this is your opportunity. As we grow, your role will shape the future, impact customers worldwide, and drive us toward becoming a game-changer in payments. Join us, and let’s create something truly ground-breaking together.

In this role you will add value to PXP by:

You will work closely with internal stakeholders to assess business needs, design tailored CRM solutions, and ensure seamless integration with existing processes. From system configuration and data migration to training and ongoing support, you will play a key role in enhancing our CRM capabilities and driving operational efficiency.

A typical week as a CRM Product Manager might involve:

• Internal Client Needs Assessment: Conduct thorough needs assessments to understand internal clients' business processes, challenges, and CRM requirements.
• CRM Solution Design: Design and configure CRM systems (e.g., Dynamics 365, HubSpot) to meet internal client needs, including customizing workflows, fields, reports, and dashboards.
• Implementation & Deployment: Lead or support the implementation and deployment of CRM solutions, ensuring smooth transitions and minimal disruption to client operations.
• Data Migration & Integration: Manage data migration from legacy systems to the CRM platform and integrate the CRM with other business applications.
• Training & Support: Develop and deliver training programs for internal users on how to effectively use the CRM system. Provide ongoing technical support and troubleshooting assistance.
• Project Management: Manage CRM implementation projects, ensuring they are delivered on time and within budget.
• Best Practices & Recommendations: Stay up-to-date with the latest CRM trends and best practices and provide recommendations to clients on how to optimize their CRM usage.
• Documentation: Create and maintain comprehensive documentation, including user manuals, training materials, and system configurations.

We are looking for someone who has:

• Proven experience as a CRM Consultant.
• Strong understanding of CRM principles, methodologies, and best practices.
• Experience in conducting needs assessments, designing CRM solutions, and managing implementations.
• Proficiency in customizing and configuring CRM systems.
• Experience with data migration and integration.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.

We would love someone to have any of the following:

• Education: Bachelor's degree in Business, Information Technology, or a related field (preferred).
• Technical Understanding: Familiarity with APIs, integrations, or payment processing to effectively support CRM-related requirements.

What we can offer you:

You will be joining us at a pivotal moment, where your contributions will directly shape our growth and future success, setting you on the ground floor of something extraordinary.

At PXP, we don’t just offer a job—we offer an opportunity to build something extraordinary. You’ll work on transformative projects, collaborate with passionate colleagues, and see the tangible impact of your efforts on our journey to becoming a global payments leader.

• Growth Opportunities: Be part of a company with an ambitious vision, where your role evolves as the company grows.
• Cutting-Edge Environment: Work with the latest tools and technologies to drive innovation in the payments industry.
• Collaborative Culture: Join a supportive team that values creativity, collaboration, and shared success.
• Flexibility: Benefit from hybrid or remote working options that allow you to balance professional and personal priorities, depending on your location.
• Competitive Package: Enjoy a competitive salary, performance bonuses, and a range of benefits tailored to your location.
• Impactful Work: Play a critical role in shaping the future of payments and making a difference for customers worldwide.

About us

PXP is a well-established and respected name within the card payment industry. 

We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space. 

Our people are employed across our regional offices located in the UK, Austria, Bulgaria, India and the US.

PXP are a leading payment provider with a reputation of a reliable payment and acquiring platform as well as offering operational excellence and best in class service for all of our clients.

Take your career to the next level and join us as we redefine the payments industry. With our CARE values at the core of everything we do, let’s innovate together. 

CARE: Customer at our Core, Accountability, Respect, and Excellence. 

These principles guide everything we do, from how we interact with our customers to how we support one another as a team.